This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Clínica Dr Paulo Cardozo, Lda., (CLÍNICA) for informational and commercial purposes, thereby allowing In this way, to promote its activity of insurance mediation, also aiming that the use of the website takes place in an expeditious and trouble-free manner.
Personal data should be understood as information of any nature and support, including sound and image, relating to an identified or identifiable natural person.
Is considered as identifiable a person who can be identified, directly or indirectly, namely by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity.
CLÍNICA is the entity responsible for collecting and processing USERS' personal data, deciding the categories of data to be processed, the treatment to be given to them, and the purposes for which they are used.
CLÍNICA will collect the following categories of personal data:
a) User Data, namely:
(i) first name,
(ii) last name,
( iii) email,
(iv) telephone.
CLÍNICA will use the personal data you provide us with for the following purposes:
To analyze and respond to your messages and requests for information;
For WEBSITE operations and management;
For the adaptation, improvement and modification of the services, namely, by identifying usage trends, or, to determine the effectiveness of promotional campaigns.
These personal data processing operations are an essential tool for the your satisfaction and for the activity of the CLINIC and are carried out in accordance with the applicable legislation and in accordance with the best practices.
Your personal data will not be reused for other purposes that are not previously identified or that have not been any relationship with those purposes for which they were initially collected.
The personal data that CLINIC processes have specific grounds, depending on the purposes for which they are intended.
In the following table you can see the grounds depending on the purposes identified above:
BASIS
PURPOSE
To analyse and respond to your messages, customer support and information requests
Consent for that specific purpose.
For WEBSITE operations and management
Consent for that specific purpose (cookies)
Legitimate interests pursued by CLINIC
For the adaptation, improvement and modification
of the services, namely through the identification of trends of use, or,
to determine the effectiveness of promotional campaigns
Consent for that specific purpose (cookies)
The personal data that CLINIC collects and processes are only those necessary and suitable for the purposes indicated above.
CLÍNICA will collect and process the following personal data:
PURPOSE
DATA
To analyse and respond to your messages, customer support and information requests
Name, Email and Contact number
For WEBSITE operations and management
Cookie data
For the adaptation, improvement and modification
of the services, namely through the identification of trends of use, or,
to determine the effectiveness of promotional campaigns
Cookie data
We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and the email messages you send us.
Your personal data is collected through your equipment as follows:
• Through your subscription to the Newsletter;
• Through your browser;
• Through cookies;
• Through pixel tags and other similar technologies;
• IP address;
• Through your User data.
CLÍNICA will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy
CLÍNICA services are not aimed at minors, and personal data of minors is not processed intentionally.
The aforementioned data are only collected after obtaining the consent of the Users, being treated in accordance with the law, being stored in duly safe and protected databases, not being, in under any circumstances, used for any purpose other than that for which consent was obtained.
"Cookies" are small pieces of information that can help identify your browser and may store information, for example, User settings and preferences.
10.1. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, for example, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics on the use of the Services and response rates.
10.2. To learn more about pixel tags and other similar technologies we use, please consult our Cookies Policy.
11.1. Your personal data is kept safe through the adoption of various security measures, of a technical and organizational nature, which guarantee that only Employees and the processes that must access them have access to personal data, in accordance with rules created for this purpose.
11.2. To protect your personal data, we only use data center providers that offer us adequate and documented security measures, namely, guarantees that your personal data is stored on servers that are maintained in controlled environments with limited access.
11.3. Likewise, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, is a security protocol that protects telecommunications via the Internet) and your password is stored using a one-way hash , that is, it cannot be retrieved (or disclosed) by anyone, including the CLINIC, and can only be reset.
11.4. Although we take the care and precautions we deem appropriate to protect the personal data you provide and collect, you must be aware that no security system is impenetrable.
12.1. Your personal data will be kept for the time necessary for the purposes for which they are intended, as listed in this Privacy Policy.
PURPOSE
MAXIMUM TIME
To analyse and respond to your messages, customer support and requests for information
2 years
To be able to send you newsletters or other publications that you have requested and/or that may be of interest to you
7 years
For the operations and management of the WEBSITE
2 years
For the adaptation, improvement and modification of the
services, namely, by identifying usage trends, or, to determine the effectiveness of promotional campaigns
2 years
12.2. If a specific or mandatory period is required by law, the data retention period will be that. In all other cases, personal data will be kept for a maximum period of time indicated above, periods that CLINIC understands as sufficient to fulfill the purposes.
12.3. After the retention period, all personal data collected will be deleted.
13.1. Before we explain how you can exercise your rights, you should know what they are. Thus, the legislation grants you the right to ask us to exercise the following rights:
Access: right to obtain confirmation that the personal data concerning you are or are not being processed and, if that is the case, case, the right to access your personal data;
Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have your incomplete personal data completed;
Deletion: the right to obtain the erasure of your personal data when one of the reasons listed in the legislation applies;
Limitation of treatment: the right to obtain the limitation of treatment if one of the situations listed in the legislation applies;
Opposition: the right to object at any time to the processing of personal data concerning you;
Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.
13.2. You also have the right to file a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)
13.3. For the purpose of exercising the rights indicated above, you should contact the CLINIC through the following e-mail geral@clinicapaulocardozo.pt.
13.4. If you ask us to delete some of your personal data or all of it, some of the requested services may not be provided and CLINIC will only keep the personal data necessary to comply with the legal obligations to which it is bound.
14.1. The CLINIC may use third parties to provide certain services, in terms of maintenance, technical support, marketing, invoicing or payment management, and these may have access to some of the personal data, namely, the data necessary for the contracted purposes.< /p>
14.2. CLINIC ensures that the entities that have access to the data are credible and offer high protection guarantees, never being transmitted data beyond what is necessary to provide the contracted service, however, CLINIC remains responsible for the personal data made available.
14.3. CLINICA may also communicate your data to the following entities:
Companies of the business group to which CLINICA belongs and with which it has commercial partnerships for the creation and offer of benefits; or even
Other partners outside your business group (with prior authorization from you).
14.4. The CLINIC may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that this is duly ordered by court order to that effect.
15.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and this treatment is the sole responsibility of the owners of these websites, with CLINIC having no responsibility for their policies and/or practices.
16.1. If data transfers to third countries that do not belong to the European Union may occur, CLINIC will comply with the legal rules, namely with regard to the adequacy of the destination country in relation to the protection of personal data and the requirements that are applicable to these transfers. , and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.
17.1. The WEBSITE is not aimed at children under 16 years old, so we request that these minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.
18.1. CLINICA appreciates that you do not send us or make us aware of any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic information, biometric information, data relating to health or sex life data and a natural person or sexual orientation.
18.2. If you still send us or make these categories of personal data known to us, they will be immediately deleted.
19.1. CLINICA reserves the right to readjust or change this Privacy Policy at any time, and these changes will be published.
If you have any doubts or questions related to this Privacy Policy, please contact us in writing via email geral@clinicapaulocardozo.pt
Latest Version
07/06/2023